At Epilux Healthcare, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.
Return Eligibility
To be eligible for a return:
- The item must be returned within 7 days of delivery.
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase (order number or receipt) must be provided.
- Certain items such as opened products, customized items, or clearance products may not be eligible for return.
Return Process
To initiate a return:
- Contact our support team through the Contact Us page or customer support email.
- Provide your order number and reason for return.
- Once your request is approved, instructions for returning the product will be shared.
Customers may be responsible for return shipping costs, unless the item received was defective or incorrect.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- The refund will be issued through the original payment method used during purchase.
- Shipping charges are non-refundable, unless the return is due to our error.
Damaged or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund.
Order Cancellation
Orders can be cancelled before they are shipped. Once the order has been shipped, it cannot be cancelled and must follow the return process.
Changes to This Policy
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page.
Contact Us
For any questions related to refunds or returns, please contact us through the details provided on our Contact Us page.