At Epilux Healthcare, we aim to deliver your orders quickly and safely. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, shipments may be slightly delayed.
Shipping Time
Estimated delivery times may vary depending on your location:
- Local Deliveries: 3–5 business days
- National Deliveries: 5–10 business days
- Remote Areas: Delivery may take additional time depending on courier availability.
Please note that delivery times are estimates and not guaranteed.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout before completing your purchase. Occasionally, we may offer free shipping promotions, which will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, you will receive a confirmation message or email containing tracking details (if available), allowing you to track your shipment.
Shipping Address
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost, please contact our support team within 48 hours of delivery or the expected delivery date. We will work with the courier service to resolve the issue.
International Shipping
At this time, international shipping may be limited or unavailable unless specified otherwise on the website. Any applicable customs duties or import taxes will be the responsibility of the customer.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.
Contact Us
If you have any questions about shipping or your order, please contact us through the details provided on our Contact Us page.